TERMS & CONDITIONS

Privacy, Terms & Cookies

Welcome to our website. If you continue to browse and use this website you are agreeing to comply with and be bound by the following terms and conditions of use, which govern theexpertclinic.co.uk’s relationship with you in relation to this website.

The use of this website is subject to the following terms of use:

• The content of the pages of this website is for your general information and use only. It is subject to change without notice.
• Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.
• Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.
• This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.
• All trademarks reproduced in this website, which are not the property of, or licensed to the operator, are acknowledged on the website.
• Unauthorised use of this website may give to a claim for damages and/or be a criminal offence.
• From time to time this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).

Your use of this website and any dispute arising out of such use of the website is subject to the laws of England and Wales.

Privacy
Any handling and collecting of personal information will be processed in accordance with local law, and will not be sold to third parties.

Copyright

This website and its content is copyright of “theexpertclinic.co.uk” – © “theexpertclinic.co.uk” 2023. All rights reserved.

Any redistribution or reproduction of part or all of the contents in any form is prohibited other than the following:

• you may print or download to a local hard disk extracts for your personal and non-commercial use only
• you may copy the content to individual third parties for their personal use, but only if you acknowledge the website as the source of the material

You may not, except with our express written permission, distribute or commercially exploit the content. Nor may you transmit it or store it in any other website or other form of electronic retrieval system.

Cookies

This website uses things called “Cookies” to ensure your experience of the site, and our ability to improve it is enhanced. Specifically, the following Cookies are in use:

– Google Analytics (3rd party). We use this to see how many visitors we are getting, and how they found us. You can find out more about Google Analytics’ Cookies here: http://www.google.com/policies/privacy/ads/#toc-analytics

– Social Media Sharing and Integration (3rd party). We use Facebook and Twitter functionality within this site so that you can share items of interest, or become a fan of our Social Media Profiles. You can find out more about Facebook’s Cookie use here: http://www.facebook.com/help/?faq=115180708570932 , and Twitter’s here: https://twitter.com/privacy

– We also sometimes use video embedding, like YouTube or Vimeo (3rd party) to enhance your experience of content on our site. You can find out about YouTube’s Cookie policy here:http://www.google.com/intl/en/policies/privacy/, and Vimeo’s here: http://vimeo.com/privacy

WordPress uses Cookies to further enhance the experience of the website, which you can read more about , here – http://codex.wordpress.org/WordPress_Cookies

Complaints Procedure | The Expert Clinic

The Expert clinic is dedicated to providing all our patients with the highest standards of service and care.

However, in the unlikely event that you are dissatisfied with our customer service or treatment outcomes, we operate a complaint procedure which meets and exceeds national criteria.

Therefore, if you have a genuine cause for complaint we would wish for the matter to be resolved as quickly, appropriately, and as amicably as possible.

Please Note: Under no circumstances will you be discriminated against, or suffer recrimination, as a result of making a complaint. Furthermore, all complaints will be treated with the strictest confidence.

Customer Service Complaints

Should you feel dissatisfied with the level of customer service you have received please  submit your complaint via the contact details below.

On receipt of your complaint we shall:

• Acknowledge your complaint within 48 hours of receipt.

• Aim to fully investigate and resolve your complaint within 21 days of receipt.

• Keep you fully updated and provide you with approximate timescales if it is not possible for your complaint to be resolved within 21 days.

Taking it Further

Should you be dissatisfied with the outcome of your complaint you may refer the matter to the Cosmetic Redress Scheme.

Treatment Outcome Complaints

Is it less than 2 weeks since you had your treatment?

If The Answer Is YES:

Firstly, please refer to your After Care Instructions. Are you facing an adverse reaction to your treatment which is not listed as a common side effect relating to your treatment?

• If the answer is YES, please contact us immediately and we will organise an emergency appointment for you during opening hours. Outside of opening hours please visit the A & E Department at your local NHS hospital and notify us by Email. We will then follow up upon reopening.

• If the answer is NO, please wait to raise and discuss your concerns with your Practitioner during your 2 week review appointment. You must allow 2 weeks to pass for the full effect of the treatment to be visible, and for any bruising, swelling, and redness to resolve. Your Practitioner will be unable to make a full and accurate assessment of the final outcome, or retreat, until the 2 week period has lapsed.

If The Answer Is NO:

Have you attended your review appointment and raised and discussed your concerns with your practitioner?

• If the answer is NO, please arrange a review appointment with your Practitioner as soon as possible to raise and discuss your concerns. If your Practitioner agrees that the outcome of your treatment is not up to the expectations agreed at your consultation they will discuss with you how the matter can be improved and resolved. Should they be unable to improve and resolve the matter you will then be referred to the Clinical Director.

• If the answer is YES, please click here to submit your complaint and our Clinic Manager will be in touch as soon as possible. Alternatively, if you would prefer to discuss your complaint in person with the Clinic Manager please contact us and we will arrange an informal meeting.

• You can also complain to Healthcare Improvement Scotland who is a health care regulator for Scotland.

• Deposits are non refundable if deciding not to go ahead with treatment or not attending the consultation

You asked …We listened.